The Perspective from a Humble Retail Work

Today I have decided to write this post whilst I am at the shop. Not because it is particularly quiet but because I am in utter disbelief that certain characters of humans exist and I am surrounded by them. Retail and I have been friends for a solid 4 years and I have worked in environments from Fragrance & Beauty to joyous brides but never have I experienced such pernickety, menopausal, rudeness from a calibre of people in my existence.

It is always assumed when I mention my previous careers that “they must have been really tricky customers to deal with” insinuating that people that buy beauty products and desire to find the perfect dress are somewhat “high-maintenance”. Well my friend they are angels in comparison.

I have the pleasure of working with some of the most beautiful furniture in the UK, and for anyone that knows me understands my love for interiors and all things comfort. However, I have just been under the scrutiny of a gentleman that wished to inspect a glass, looking to find a fault to quibble the price. I am being whole-heartedly serious when I say this, but I genuinely thought he was going to get out the Hubble Telescope from his rucksack; that was filled to the brim, no doubt with articles on customers rights and how he could discount the product further.

I have endured finger-clicking, summoning me like a dog, tutting like an errant child when a product is out of stock and I think I have mastered my pack-horse impression because it is hilarious how people lose the use of their arms when it comes to retail. Now, yes I am paid to deliver a service, but I am not paid to tolerate disrespect or gentleman’s bottom cracks; revealing what that person ate for breakfast. I understand that some of the furniture we offer is made in the U.K. which is relative to the price, but I am not forcing anyone to buy it… and no, we cannot offer a best price THAT IS THE PRICE and if I was Prime Minister I would ban hagglers. As a good friend of mine says, “here is an acorn, you grow the tree, pay for it to be cut down, manufactured and regulated for safety to sell and then see what price you can do it for”. It is a mouthful but it gets the point across.

The point I am trying to make is that the products are just material things. There are situations going on in the world that are far more severe that completely diminish the need for such behaviour towards a cushion that has a fray, a delay in the production of a sofa or any other scenario that requires a stamp of one’s foot for not getting their own way.

If you are a customer today, maybe re-think how you would approach your humble retail worker.

Have fun out there!

With love,

Pipedream xx


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